Effective Date: JUN 01, 2025

At Zeenaya, your privacy is our priority. As a trusted online destination for premium hijabs, abayas, and modest fashion, we are fully committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit or shop from our website.

1. Information We Collect

To provide you with a seamless and personalized shopping experience, we collect the following data:

• Full name
• Email address
• Shipping and billing addresses
• Phone number
• Payment information (processed securely via third-party payment gateways)
• Browser cookies and usage data (for analytics and performance)

2. How We Use Your Information

Your personal information is used to:

• Process and deliver your orders
• Provide responsive customer support
• Personalize your shopping experience
• Improve our website, products, and services
• Send exclusive offers, updates, and newsletters (only if you opt-in)
• Comply with legal obligations

3. Sharing of Information

Zeenaya does not sell or rent your personal information to any third parties.

We only share data with trusted service providers to fulfill your order, including:

• Payment processors (e.g., Razorpay, Stripe, etc.)
• Shipping and courier partners
• Website hosting and analytics tools (e.g., Google Analytics)

These partners are contractually obligated to handle your data securely.

4. Data Protection & Security

We implement industry-standard security measures, including:

• SSL (Secure Socket Layer) encryption
• Secure checkout via reputable third-party gateways
• Access control and regular website security audits

While no method of transmission is 100% secure, we strive to use the best available technology to protect your data.

5. Your Rights

As a customer, you have the right to:

• Access, update, or correct your personal information
• Request deletion of your data from our systems
• Withdraw consent for marketing communications at any time

You can exercise these rights by contacting us directly at help.zeenaya@gmail.com

6. Cookies and Tracking Technologies

Our website uses cookies to:

• Enhance your browsing experience
• Remember your preferences and cart items
• Track website performance and improve user experience
• Serve personalized content and product recommendations

We also use third-party tools such as Google Analytics and Facebook Pixel. You can disable cookies through your browser settings, though this may affect site functionality.

7. Data Retention

We retain your data only as long as necessary to:

• Provide our services
• Fulfill legal, tax, and accounting obligations
• Resolve disputes and enforce our policies

8. International Users (GDPR Notice)

If you’re accessing Zeenaya from the European Union (EU) or EEA, we process your data based on:

• Your explicit consent
• The necessity to perform a contract (e.g., fulfilling your order)
• Compliance with legal obligations

9. Changes to This Privacy Policy

Zeenaya may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When updated, the “Effective Date” at the top will be revised. We recommend checking this page periodically.

10. Contact Us

For any questions, concerns, or data-related requests, please reach out to us:

Zeenaya – Modest Fashion & Hijabs
Email: help.zeenaya@gmail.com